Privacy Policy

Last updated: April 4, 2026

1. Overview

Qlio ("we", "us", "our") operates getqlio.com. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information. By using Qlio, you agree to this policy.

2. Information We Collect

Account Information

When you sign in with Google, we receive your name, email address, and profile photo from Google. This is used to create and identify your account.

Brand Profile

Information you voluntarily provide: agent name, title, phone, brokerage, headshot photo, and logo. This is stored to auto-fill your video branding.

Property & Listing Data

Addresses, prices, photos, and other listing details you submit to generate videos. This data is stored to power your listing journey and video history.

Payment Information

We use Stripe to process payments. We never store your full credit card details. Stripe provides us with subscription status and billing dates only.

Usage Data

Basic usage data such as pages visited and features used, collected to improve the product.

3. How We Use Your Information

  • To provide and operate the Qlio service
  • To generate and store your listing videos
  • To auto-fill your branding across new videos
  • To process payments and manage your subscription
  • To send transactional emails (render complete, billing receipts)
  • To improve the product based on usage patterns

We do not sell your personal information to third parties.

4. Third-Party Services

Google OAuthAuthentication provider. Subject to Google's Privacy Policy.
StripePayment processing. Subject to Stripe's Privacy Policy.
Cloudflare R2File storage for uploaded images and rendered videos.
Neon / PostgreSQLDatabase hosting for account and property data.

5. Data Retention

We retain your data for as long as your account is active. If you delete your account, all associated data — including brand profile, properties, and videos — is permanently deleted within 30 days.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your account and data
  • Export your data in a portable format

To exercise any of these rights, email hello@getqlio.com.

7. Cookies

We use session cookies for authentication only. We do not use advertising or tracking cookies. You can disable cookies in your browser settings, but this will prevent you from staying signed in.

8. Children's Privacy

Qlio is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with information, contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or an in-app notice. Continued use of the Service after changes constitutes acceptance.

10. Contact

Questions? Reach us at hello@getqlio.com.